Sound & Vision Service Centre

Terms of Use

Terms & Conditions

 

All repairs carried out under the manufacturers warranty will be free of charge, provided that proof of purchase is presented and that the relevant conditions of use have been adhered to.

 

Please note any manufacturers exclusions. e.g. cleaning, fuses, setting up, consumables, no fault found etc. and in some cases carriage will be charged for on a parts and labour basis.

 

If a warranty claim is subsequently declined by the manufacturer for whatever reason then the repair will be charged at full retail cost plus a £15 administration charge.

If a manufacturer or 3rd party has offered to contribute towards the repair either by supplying parts, labour or both you will still be liable for the difference between their payment and our estimate or charges. If a product is replaced then this will be deemed to have been repaired.

 

Please call for our separate scale of charges. These are fixed labour charges per item. Our minimum parts charge is £5.00. All parts fitted remain the property of MWES Ltd until paid for by any party.

 

A non refundable inspection fee is required for all items. The inspection fee covers our diagnosis time and costs and the preparation of an estimate if required..  If a repair is completed then the inspection fee is credited toward the final cost.

The inspection fee usually equals the full labour charge with the exception of large lcd and plasma. If this is unclear please contact us.

 

Unless estimates for repairs are requested at the time of booking the repair they will not be provided unless the total costs exceed our preset limits. These vary from product to product so please check at the time of booking if this is likely to be a problem.

 

Estimates are valid for 30 days. After 60 days equipment will be disposed of if not accepted or declined. A disposal fee may be charged.

 

All non warranty repairs carry a 90 day guarantee, on the repair, from the day of completion. Equipment repaired under warranty is covered only by the original manufacturers warranty terms.

 

Whenever possible please transport equipment in its original packaging.

 

Due to restricted space, repairs will be stored for a period of 60 days from time of notification of completion or estimate. After this time equipment may be disposed of or sold to recoup costs. MWES will not be liable for any losses incurred as a result of non collection.

In the case of a loan machine been provided the customer will be liable for any loss or damage to the loan set. A loan must be returned at the time of completed repair or at any time requested whether the repair is completed or not.

 

Insurance estimates must be paid for in advance. Repairs must be paid for in full on completion. Please note that insurance inspections are not returned unless authorised in writing by the insurance company. If an initial report is requested then the cost of this will be in addition to the cost of repair.

 

We reserve the right to refuse an item for repair or may delay repair if the proof of purchase for under guarantee repairs is not supplied at the outset.

 

By submitting a piece of equipment for repair the customer accepts all the above conditions.

 

Please note that calls to MWES are recorded.

 

All prices quoted are subject to VAT. We accept cash or most cards. Sorry no cheques.

 

Apologies for having to provide a non exhaustive list of terms and conditions. These grow longer with every tosspot we encounter.

 

Your statutory rights are unaffected by our terms and conditions.

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Thank you

MWES Ltd.
The Falcon Centre
Victoria St.
Chadderton
Oldham
OL9 0HB
Telephone: +44 (0)161 678 8388
Company No 4642363

 

Vat No 818 0535 36

Company No. 4642363

Best Before 01.08.2006